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About Us
At Trade Radiators we believe in great customer service and as such we are dedicated to your complete satisfaction. Should there be any comments regarding how we can improve our service, or any complaints or issues, please feel free to email us using the email link on our site pages. Your statutory rights will not be affected. |
Making A Purchase
To purchase any of our products, just browse through our website and when you find the item you require just click the add to cart button. This will select the chosen product and add it into your Shopping cart. You can continue browsing through the store for other items to add to the Shopping cart or proceed to the Checkout. The Checkout and your Shopping cart contents are located at the top right of the web pages. To purchase your selected item(s) just click the Checkout link at the top right of the web page and follow the online instructions to complete your secure purchase.
Here at TradeRadiators.com all major credit cards are accepted; Visa, Visa Delta, Mastercard, Switch, Solo, Visa Electron and Paypal. Cheques made payable to Luna Spas Limited are accepted but please allow 5 working days for clearance before we can ship any item(s).
A confirmation invoice receipt will be sent to the email address you enter when purchasing your items when payment has been received. This indicates the item(s) purchased from us, and does not represent a binding contract between us exists. This term is solely included to protect us should there have been any mistake made with our pricing and it has been displayed inadvertently under priced or that we can no longer obtain the items(s) for reasons beyond our control. Should there be any problem with the under pricing of any item(s) purchased or we can no longer obtain the purchased item(s) we will always contact you. In both instances a full refund will be offered. Your address and email details provided are only used by ourselves to fulfill your purchase and are not passed on to any other organisations.
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Shipping And Handling
All our products displayed on our site are DELIVERED FREE to UK mainland addresses. All items are despatched through independent couriers and require a signature upon receipt. Should there be no one available to sign, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date. Some hard to reach places may incur an small extra delivery charge, this will always be agreed prior to despatch. Overseas shipping can be arranged at an extra cost, please contact us for current prices and further details. |
Delivery Schedule
All conventional central heating towel radiators are delivered wherever possible next working day (if ordered before 2pm) and all electric and dual fuel radiators typically within 2-3 working days.
Trade Radiators advise against booking any plumbers, builders or electricians prior to receipt of your items and until they have been checked. Trade Radiators cannot be held liable in any way for any plumbers, builders or electricians costs or compensation. We cannot compensate in any way for costs incurred for time off work in the unlikely event an item(s) does not arrive on the expected delivery date due to reasons beyond our control. All items are despatched through independent couriers and require a signature upon receipt. Should there be no one available to sign, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date. |
Tax Charges
All prices displayed on our website include VAT at the current rate of 17.5%. Our VAT registration number is 865 8267 75. A VAT receipt will be emailed upon receipt of order. |
Credit Card Security
We take security very seriously at Trade Radiators. Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
We use Paypal, a trusted and well recognised online payment processor, for our online credit card transactions. Paypal uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.
PayPal has quickly become a global leader in online payment solutions with more than 164 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community. PayPal was founded in 1998 and was acquired by eBay in 2002.
All communication between the shopper and Paypal is encrypted to the maximum strength using SSL security. All communication between the retailer and PayPal, including the details of the purchase, are encapsulated using an encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof. |
Guarantee
Trade Radiators guarantee your satisfaction and we have carefully selected our products to offer the best in value for money. All products come with a 5 or 10 year manufacturers guarantee as indicated. |
Reaching Us
You can reach us by emailing us through the Contact Us section in the main red navigation strip above or by calling us on 0845 331 3909. We can be contacted by post at; Trade Radiators, 171 Huddersfield Road, Sheffield, S36 7BX. |
Privacy Policy
Trade Radiators do not disclose your address and email details to any other parties unless directly linked to the fulfillment of your purchase (ie couriers). We never pass on your details to any other organisations.
You will need to enable Cookies to shop on our website as they keep track of items in your Shopping Cart. You can turn on cookies within your browser by going to Tools > Internet Options > Privacy and selecting a medium to low privacy setting. If you turn off cookies, our website will not function correctly, and you will be unable to add item(s) to your Shopping cart. |
Returns Policy
Always double check all dimensions before ordering. We insist that you check all items for signs of any transit damage on receipt before signing for them. 'Not Checked' signing is not acceptable. In the unlikely event of a manufacturing problem with any of our products, please notify us within a 7 day period from receipt of item(s), and we will arrange the defective items to be replaced and collected. Any unwanted returned items, unless otherwise agreed, will incur a 35% restocking fee. |
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