Trade Radiators - Frequently Asked Questions


Please find below a list of common questions. If the answer to your question is not below or you wish for some more information please use the contact us form on the following page.


  • General
  • Ordering
  • Choosing the correct radiator
  • Installation & Maintenance
  • Deliveries
  • Returns

General questions we are often asked

Do you have any example photos of your products installed in customers' homes?

Yes. If you're looking for interior design inspiration or just want to see a radiator in its natural setting, you can see a wide variety of our customer submitted photos on Pinterest or Instagram

Trade Radiators Pinterest Page

Trade Radiators Instagram Account

What if I have a question before I order?

We welcome any questions you may have before you make a purchase, whether it be about a specific product or about delivery arrangements. We aim to provide as much information as possible on our website, blog and in our FAQs, but please do not hesitate to contact our friendly and knowledgeable customer service team on info@traderadiators.com or 0141 225 0430. Lines are open 8.30am - 5.30pm, Monday to Friday.

What if I have a question after I order?

We pride ourselves on having on excellent after-sales customer service, so if you have any questions about your order, please get in contact with our helpful and knowledgeable customer service team as soon as possible. We can be contacted on info@traderadiators.com or 0141 225 0430. Lines are open 8.30am - 5.30pm, Monday to Friday. Please just quote your postcode to enable us to locate your order.

What are your T&Cs??

We take customer service very seriously and are dedicated to providing the best possible ordering and purchase experience as possible. We are bound by the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, and these apply to all purchases you make on TradeRadiators.com.

You can read our full terms and conditions by following the below link:

T&C's

Do the prices displayed on the website include VAT?

All prices displayed on TradeRadiators.com website are inclusive of VAT. If a VAT receipt is required please let us know and we can email or post one out.

How do I pay and how do I know my details are kept safe?

We try to make the processes of buying from us as straight forward as possible. Accepted methods of payment are by credit card through the website or over the phone. If you wish to pay with your Paypal account, you will need to checkout through the website. Once the desired items are in the cart, click the Paypal express logo, this will direct you through to the Paypal payments page. Fill in your email address, password and click pay to complete. If you wish to pay by cheque, please make the cheque payable to Trade Radiators Ltd and post off, preferably registered mail, to:

Trade Radiators Ltd.
82 Mitchell Street,
Glasgow,
G1 3NA.

Please note the cheque must have cleared before the good(s) can be dispatched.

All our card transactions are processed by Paypal. Paypal are a well trusted and recognised online payment processor. They use a combination of established and innovative measures to ensure absolute security and integrity of all sensitive data.

What cards do you accept and is there a fee for paying with credit card?

We accept Visa & MasterCard payments through the website or on the phone. If you wish to pay with Maestro or Switch please call in and we can process the payment for you. Unfortunately we do not accept American Express; this is down to our payment processor not accepting this method of payment.

Do you offer a Trade Account?

At present we do not offer a Trade account service. We just advertise at the lowest price we can.

Do I have to be Trade to place an order?

No, you do not have to be in the Trade to purchase from us. Anyone can order from www.traderadiators.com.

Do you have a showroom?

We are an online company and although our office is a great showcase for some of the products we sell it is not a showroom.

Can you send me a brochure?

As our range is constantly being added to, it's problematic to keep a brochure up to date. To keep abreast of new products and details, please keep an eye on our website. In the case of the cast iron radiators though; please call or email and we can post out a hardcopy brochure or email a digital version through.

How can I contact you?

The easiest means of contact is by email to info [@] traderadiators.com, alternatively we can be reached on the phone 8:30-5:30 Monday to Friday on 0141 225 0430. Should you wish to write to us please do at Trade Radiators Ltd, 82 Mitchell Street, Glasgow, G1 3NA.

What guarantees do the products come with?

Each product advertised states the guarantee period on the listing. The guarantee is generally governed by the material of the product. In the main chrome and cast iron radiators have a 10 year guarantee, powder coated mild steel products have a 15 year guarantee and stainless steel and aluminium products have a 25 year guarantee. There is no need to send off a form to validate your guarantee; proof of purchase is all that's required.

Are the products supplied with all the necessary parts?

All the radiators and heated towel rails advertised are supplied with wall fixings and where necessary blanking plugs and bleed valves. Radiator valves are to be purchased separately, however we often run special offers where valves are included free of charge.

How does your price match policy work?

Why order from us?

What are the advatages of ordering from Trade Radiators?

We are radiator specialists with a combined experience of 25 years of sourcing and supplying radiators and towel rails for domestic and commercial customers and we are able to help no matter how large or small your requirements. If you are placing a large order we are able to supply you with a full and comprehensive schedule, which details the room type, the heat outputs required and our recommended style and dimensions of the radiator. Please see blog post below on how we approach such projects.

BLOG - How we can help if you have a large radiator project

We also have a helpful, friendly and knowledgeable customer service team who are equipped with fantastic knowledge of all our products, as well as being in-tune with current trends and a full understanding of customised interior design plans.

When you order a radiator, towel rail or any other heating-related product from Trade Radiators, you can be assured that you are getting the best in quality and value across our whole catalogue, as well as first class customer service.

What is your mission statement?

To provide all of our customers with excellent value for money, offering the best quality products at the lowest prices. We have built very close relationships with a range of manufacturers, enabling us to pass on low prices to our customers.

We have a dedicated and helpful customer service team who are, not only knowledgeable about the products we sell, but also sympathetic to overall interior design plans and current trends. This means that you can have confidence when ordering from us, safe in the knowledge that you will be receiving quality products as we as a very high standard of customer service.

Who are Trade Radiators?

We are a small but well-established company, which has been trading online since 2004. We operate out of our own offices in central Glasgow and we have a dedicated and knowledgeable team of staff who are available to answer any questions you may have.

To read more about the history of Trade Radiators and to have a sneak preview inside our office please follow the below links:

BLOG - Trade Radiators Ltd - A Tale Of Entrepreneurship

BLOG - A look inside the Trade Radiators office!




Are you a Living Wage employer?


Yes, we are proud to have been officially recognised as a Glasgow Living Wage Employer and can legitimately display the Living Wage Employer Mark to show our participation.The UK Living Wage is a voluntary hourly rate calculated according to the basic cost of living in the UK, which enjoys cross-party support due to it affording people the opportunity to provide for themselves and their families.

We have a fantastic team of employees at Trade Radiators and the work they do is absolutely fundamental to the success of the business and our ability to provide a first-class service. We believe in looking after the welfare of our employees and and are full supporters of the Living Wage initiative, even if it does embody concepts we were already engaging in prior to it's introduction!

To read more about this please see the below article:

BLOG - Trade Radiators recognised as a Glasgow Living Wage Employer



What is the Trade Direct line?

Trade Direct is our economical brand of radiators and heated towel rails, offering the highest quality products for fantastically low prices. We are able to offer these products at such low prices because of our unique relationship with the manufacturing factories, cutting out the middlemen and allowing us to pass the excellent prices onto our customers. All of our Trade Direct products are manufactured to EN442 standards and come with comprehensive guarantees and free delivery. Our Trade Direct brand has replaced our previous 'Own Brand' range of products.

How to order your radiator or heated towel rail in a few easy steps

1. Confirm the heat output requirements for your room(s)

This will ensure the radiator(s) you choose with deliver the heat outputs you require.

On our website we provide 2 easy to use heating calculators. The basic heating calculator works on the principle that it takes approximatley 100 watts to heat a square meter. This should only be used as a basic guide. We also have a more advanced heating calculator that can be found by clicking the following link [advanced heating calculator].

Please note you should always check requirements with your heating engineer to ensure all factors are considered. The figures we provide are only a guide.





2. Choose your design

When choosing the design give some consideration to the rough dimensions of the product required for the room and whether a horizontal or vertical product would suit best. Also consider what kind of look and finish you would require and if the product is going on an open heating system.

We are constantly adding new products to our ranges and have one of the largest ranges of heating products on the web. From Cast Iron, to modern Designer Radiators to Eco friendly Aluminium products, we are sure to have a product that will interest you. Alongside these products we have a large range of Valves and Accessories to accompany them.

3. Select a size and finish that matches your heat output requirement(s)

Every product on the website has the Btu and Watts listed to help you select the correct product for your requirements. Each product is photographed in its range of finishes to help you select the finish that will help you fit into your colour scheme.


4. Choose a suitable pair of valves (if required)

If you are ordering a Standard or Dual Fuel heating product, valves will be required. Our full range of valves can be found in the nav under the heading Valves | Accessories. In this section you will also find further information on which valves to select.

5. Add to cart and proceed

Our website can process orders 24/7. Alernatively we can process your order over the phone on 0141 225 0430. Our offices are open Monday to Friday 8:30 - 17:30.

Installing and maintaining a your purchase from Trade Radiators

Should I use a chemical inhibitor in my radiators & towel rails?

Should I use a chemical inhibitor in my radiators & towel rails? Yes, definitely. Chemical inhibitor is an important solution that can be poured into your heating system to prevent corrosion from occurring inside your pipework and radiators. For a complete explanation of chemical inhibitor and what happens if you don't add it to your system, please see this video with Jimmy the Trade Radiators plumber.

VIDEO - Why adding inhibitor is beneficial to your heating system

Should I get my radiators & heated towel rails checked & maintained?

Yes. We recommend that you have a professional plumber perform maintenance on your heating system every 12 months. A boiler, pipework, heat pumps and radiators all have hot water flowing through them every single day. Over time this can lead to a dirt, limescale and corrosion build-up in your system which, if left unchecked, can eventually cause problems and possibly a complete system break down. Having annual maintenance on your system can nip any issues in the bud before they lead to something more serious, much like an MOT on a car.

Deliveries

How much is delivery?

Unlike most other sites, all products advertised on the Trade Radiators website come with FREE delivery. This applies to all mainland UK addresses and there is no minimum order value to receive free shipping. Please note for deliveries outside of the mainland there may be a surcharge.

How long will my product take to arrive?

Each product has the predicted delivery date stated next to the product. The days quoted next to the product(s) are working days.

For further detials please read the information on the following page.

What area does your free delivery policy cover?

We offer free delivery to all mainland UK addresses. Please note all areas that are not on the mainland (including N.I. and UK Islands) may carry a surcharge.

How are the items delivered?

Deliveries are made, in the main, by outside courier companies and are usually made between the hours of 8am and 6pm Monday to Friday. Please note that couriers UK wide are only contracted/insured to deliver kerb/roadside therefore you may have to bring the radiator(s) into your property yourself and for large or heavy items you may require assistance.

Can I specify a certain day/time to have my order delivered?

Can I track my order?

If you contact us on the day we can provide a consignment number and can contact the courier to best ascertain an ETA of the delivery. Please note, sometimes it can be difficult to contact the driver to get a fixed time, however we will endeavour to narrow it down for you.

What do I do if my towel rail is damaged, not what I ordered or if it doesn't arrive?

Returns

How do I return a product?

You can return an item if the following criteria is met:
" must be in resellable condition
" must be free from scratches and/or defects
" must not have been installed
" must have the original packaging for the item, and there cannot be any writing on the original packaging.
Clearance items are not eligible for return unless defective.
Clearance Radiators