Although our website processes 1000s of transactions per month, we never forget that there are human beings at the end of the line, patiently waiting for the new addition to their interior design plan.
Excellent customer service is at the heart of what we do and we love to get feedback from our customers to let us know what we're doing right and also areas where we need to improve.
Below we've included just a fraction of comments, kindly left by many of our satisfied customers!
After I decided that I wanted a curved radiator in my Georgian window bay I searched the net and came across this company. I rang them up and they explained the process and now I have a perfectly fitting curved radiator. I am very happy with my decision, also thanks to a very good service and produced provided by Trade Radiators!
- Gerhard Muller-Kosack, Ramsgate
They are a very good company. They supply a very good service at a very good price. I really recommend the. Thanks again.
- David Polley, Clacton-On-Sea
Bought a heated towel rail for previous house and purchased another when I moved house last year. Fantastic prices for such high quality products!
- Lisa Bisset, Glasgow
The bathroom radiator was just what we were looking for to update our old one. The price was good and the delivery time was very quick and at no extra charge. The plumber had no issues fitting the new one and said we had brought a good quality radiator. We would recommend this company to anyone.
- Dave Kimpton
Navigating the website and placing order could not be easier. Delivery was on time with me being kept informed of progress. Have used you before and will be happy to do so again. Thank you.
- Michael Randall
You are aiming to give customers the best possible service. As far as I am concerned, each time that I have bought from you the service could not have been improved. I will be ordering from you again in the future, my updating programme rolls on slowly. I am impressed with the way the goods are packed, no damage so far. Well done.
- K.J. Slade
Absolutely outstanding customer service from a really friendly firm. Couldn't be happier with the price, delivery time, quality of the products we received and also the aftersales. Highly recommended. Five stars!
- Adrian Rennie
The process was very simple and a phone call to my plumber to ensure he was okay in fitting a new radiator supplied by me was in order, a couple of measurement checks to ensure a good fit from old to new and I was ready to place my order. The online process couldn't have been easier and 2 days later a parcel van arrived although the delivery guy was pleased to have a second pair of hands to handle the package (well packed but heavy). Wouldn't have wanted him dragging up the driveway! Plumber fitted the new radiator and within 3 hours including testing we were back to normal. And the cost was lower than my local DIY store even in the National sale.
- Ian Brown
Article by Benjamin Clarke