Trade Radiators - Delivery & Returns
Information regarding deliveries from Trade Radiators
Delivery will vary depending on the product, delivery lead times are stated on each individual product listing on our website. When your order is being dispatched we will email you a delivery date notification. Deliveries are generally by courier and take place between 8am and 6pm Monday to Friday.
Please see below our delivery guide:
Heated Towel Rails - Next working day (orders placed before 2pm). Electric rails may take an extra day due to the filling process.
Designer Radiators - Next working day (orders placed before 2pm). Electric radiators may take an extra day due to the filling process.
Convector Radiators - 2-7 working days.
Aluminium Radiators - 2-7 working days.
Curved Bay Radiators - 10 working days, these are 'made to order'.
Column Radiators – 3-4 working days. For custom paint colours delivery is usually 7-10 working days as these are 'made to order'.
Cast Iron Radiators – 5 working days for metallic paint or primer (undercoat). Custom paints and special finishes (Antiqued, Hightlight or Polished) deliver in 10 working days. Cast iron radiators are all 'made to order'.
Valves and Accessories – Next working day (orders placed before 2pm)
Signing For Goods
Once the goods arrive with you, please remember to check that you are signing to certify items arrive in perfect condition. If the packaging looks damaged in any way, please open the item and check it whilst the driver is there to check for damage. If the item is damaged you should refuse the item. If you don’t have time to check the parcel, you must sign for the item as ‘UNCHECKED’. NOTE: Sorry, we will not accept returns for items that have been damaged by the courier and then signed for as in perfect condition, as we cannot claim for these damages. If in doubt ensure you sign for items as ‘UNCHECKED’.
Damages or Missing Items
Please inspect all goods on arrival for any damages, faulty or missing items and notify us of any problems within 3 working days of receipt of your goods. Trade Radiators cannot be held responsible for damaged/missing/faulty items reported after this time as clearly stated in our Terms & Conditions.
Deliveries are usually made by courier between the hours of 8am and 6pm Monday to Friday. Please note that couriers UK wide are only contracted/insured to deliver kerb/roadside therefore you may have to bring the radiator(s) into your property yourself and for large or heavy items you may require assistance.