Our Privacy Policy

This website ("website") is operated by Trade Radiators. This privacy policy only covers information collected at this website and does not cover any information collected offline by Trade Radiators. All Trade Radiators websites are covered by this privacy policy.

Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care centre and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop the Trade Radiators website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We, therefore, encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

The Information We Collect

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies, we collect see the List of cookies we collect section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How We Use The Information We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You will only receive these emails if you have opted in during the checkout or have subscribed using the form on the bottom of every page.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Others With Whom We Share Your Information

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Trade Radiators or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or a prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Trade Radiators to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

Trade Radiators specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Trade Radiators partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third-party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use Trade Radiators cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

Cookies, Web Beacons, and How We Use Them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Luma website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

List of Cookies We Collect

The table below lists the cookies we collect and the information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Allows pages to be displayed more quickly.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id.
CUSTOMER_AUTH An indicator if you are signed into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores your Customer Segment ID
EXTERNAL_NO_CACHE A flag that, indicates whether caching is on or off.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The last product you looked at.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items you recently compared.
STF Information on products you emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized cookies.
VIEWED_PRODUCT_IDS The products that you recently looked at.
WISHLIST An encrypted list of products added to your wish list.
WISHLIST_CNT The number of items in your wish list.

Online Account Registration

To make online shopping faster and easier, you may register on the Trade Radiators website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Emails

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Trade Radiators you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.

Questions for Us?

Contact Us

Privacy Menu

Terms & Conditions

At Trade Radiators we believe in great customer service and as such we are dedicated to your complete satisfaction. Should there be any comments regarding how we can improve our service, or any complaints or issues, please feel free to email us using the email link on our site pages. Your statutory rights will not be affected.

We believe in the Living Wage and are a registered member of The Glasgow Living Wage initiative. We are also conscious of our environment and thus are valued members of the WEEE initiative.

Making A Purchase

To purchase any of our products, just browse through our website and when you find the item you require just click the add to cart button. This will select the chosen product and add it into your Shopping cart. You can continue browsing through the store for other items to add to the Shopping cart or proceed to the Checkout. The Checkout and your Shopping cart contents are located at the top right of the web pages. To purchase your selected item(s) just click the Checkout link at the top right of the web page and follow the online instructions to complete your secure purchase.

Here at TradeRadiators.com all major credit cards are accepted; Visa, Visa Delta, Mastercard, Switch, Solo, Visa Electron and Paypal. Cheques made payable to Trade Radiators Limited are accepted but please allow 5 working days for clearance before we can ship any item(s).

A confirmation invoice receipt will be sent to the email address you enter when purchasing your items when payment has been received. This indicates the item(s) purchased from us, and does not represent a binding contract between us exists. This term is solely included to protect us should there have been any mistake made with our pricing and it has been displayed inadvertently under priced or that we can no longer obtain the items(s) for reasons beyond our control. Should there be any problem with the under pricing of any item(s) purchased or we can no longer obtain the purchased item(s) we will always contact you. In both instances, a full refund will be offered. Your address and email details provided are only used by ourselves to fulfil your purchase and are not passed on to any other organisations. 

While every care has been taken to ensure the accuracy of all the information provided on this site, TradeRadiators.com can not accept responsibility for any errors which may occur. Please note that measurements are provided simply as a guide only and may not be exact. Some products are also hand made and may vary slightly in size. Therefore we do not recommend doing any installation work prior to having the goods in your possession. Any plumbing work carried out before having the goods in your possession is undertaken at your own risk and Trade Radiators are not responsible for any errors or ill-fitting items which may occur as a result. It is good practise to have the goods in your possession before booking tradesman and carrying out any plumbing, building or electrical work.

Shipping and Handling

All our products displayed on our site are DELIVERED FREE to UK mainland addresses. All items are despatched through independent couriers and require a signature upon receipt. Delivery hours are generally Monday to Friday 8.30am to 6.00pm. Specific time slots are not available. Should there be no one available to sign for goods, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date. Some hard to reach places may incur a small extra delivery charge, this will always be agreed prior to despatch. Overseas shipping can be arranged at an extra cost, please contact us for current prices and further details.

Please note that couriers UK wide are only contracted/insured to deliver kerb/roadside, therefore, you may have to bring the radiator(s) into your property yourself and for large or heavy items you may require assistance.

Delivery Schedule

Delivery schedules are as stated by each product, these are typically:
Heated towel rails, designer radiators and accessories are delivered the next working day if ordered before 2pm.
Electric fluid-filled towel rails and designer radiators may take 1-2 working days.
Premier convector radiators and column radiators are delivered within 4-5 working days. 
Cast iron radiators are typically delivered within 8 working days. Full polished cast iron radiators can take up 15 working days. 

Please be aware orders for classic column radiators (when ordered in multiples) & cast iron radiators will typically be delivered on a pallet. This is a kerbside delivery service as the driver is not insured to carry the goods inside.

Trade Radiators advise against booking any plumbers, builders or electricians prior to receipt of your items and until they have been checked. Trade Radiators cannot be held liable in any way for any plumbers, builders or electricians costs or compensation. We cannot compensate in any way for costs incurred for time off work in the unlikely event an item(s) does not arrive on the expected delivery date due to reasons beyond our control. All items are despatched through independent couriers and require a signature upon receipt. Should there be no one available to sign, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date.

Please inspect goods for transit damage and notify us of any problems within 3 workings days of receipt of items. TradeRadiators can not be held responsible for damages or missing items reported after this time.

Tax Charges

All prices displayed on our website include VAT at the current rate of 20%. Our VAT registration number is 193 9804 62. A detailed receipt will be emailed upon receipt of order. Should we wish a full VAT breakdown receipt please email.

Credit Card Security

We take security very seriously at Trade Radiators. Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

We use Paypal, a trusted and well recognised online payment processor, for our online credit card transactions. Paypal uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.

PayPal has quickly become a global leader in online payment solutions with more than 164 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

PayPal has received more than 20 awards for excellence from the internet industry and the business community. PayPal was founded in 1998 and was acquired by eBay in 2002.

All communication between the shopper and Paypal is encrypted to the maximum strength using SSL security. All communication between the retailer and PayPal, including the details of the purchase, are encapsulated using an encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Guarantee

Trade Radiators guarantee your satisfaction from our carefully selected products and product ranges, to not only offer the best in quality but true value for money. All products are covered where stated with a 5, 10 & 25 years manufacturers guarantee. All these guarantees are subject to the following terms and conditions:

Any item(s) have been professionally fitted correctly as per any manufacturer's instructions and according to good plumbing/electrical practices.

These product(s) have been installed, cared for and maintained in a suitable manner and in accordance with any manufacturers instructions. If any of the product(s) have been misused, modified, neglected, willfully or accidentally damaged the guarantee is invalid.

In any event of a guarantee claim, the liability of Trade Radiators is limited ONLY to the product supplied, it does not extend to consequential loss or damage arising from a defective product(s).

The guarantee is applicable for the purchaser ONLY and is non-transferable.

Reaching Us

You can reach us by emailing us through the Contact Us section in the main red navigation strip above or by calling us on 0141 225 0430. We can be contacted by post at; Trade Radiators, 82 Mitchell Street, Glasgow, G1 3NA.

Returns Policy

Please inspect all goods on arrival for any damages, faults or missing items and notify us of any problems within 3 working days of receipt of your goods. TradeRadiators can not be held responsible for damaged/missing/faulty items reported after this time.

IMPORTANT: If you are unable to check the goods at the actual time of delivery then you MUST tick the "goods unchecked" box on the courier delivery note when signing as if the goods have been signed for as "checked" then we may not be able to replace any damaged items. If you are unable to check the goods when they arrive and there is no obvious "unchecked" option when signing then you must clearly write "unchecked" next to your signature.

In the instance of any damages or faults, we may require photos of the damage or fault, this is to assist in ascertaining what the problem may be and can also be required in any case where transit damage has occurred. If a photo is required it is the responsibility of the customer to provide this.

In the unlikely event of a manufacturing problem with any of our products, please notify us within a 7 day period from receipt of item(s), and we will arrange the defective items to be replaced and collected. Any unwanted returned items, unless otherwise agreed, will have to be shipped back to us within 28 days from date of purchase for a refund. Alternatively, if we are to collect the goods we will have to charge on the courier costs. Returned unwanted items must not have been fitted and must be in their original packaging. Unwanted items which have been installed and/or used are deemed 'second hand' and are strictly non-returnable.

Cancellation and Returns Policy for 'Made to Order' products. These products include our specialist Cast Iron radiators and also any individual bespoke items made to specific requirements. If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We may, therefore, charge a cancellation fee of 20% of the order price. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.

Any returns MUST be notified to us before being returned. Returned items will NOT be accepted at our registered office, therefore, you must notify us of any intended returns.

If an order is cancelled after it has been despatched then a returns charge will be applied.