Trade Radiators - Free Delivery*
Information regarding deliveries from Trade Radiators
Delivery will vary depending on the product, delivery lead times are stated on each individual product listing on our website. When your order is being dispatched we will email you a delivery date notification. Deliveries are generally by courier and take place between 8am and 6pm Monday to Friday.
Signing For Goods
Once the goods arrive with you, please remember to check that you are signing to certify items arrive in perfect condition. If the packaging looks damaged in any way, please open the item and check it whilst the driver is there to check for damage. If the item is damaged you should refuse the item. If you don’t have time to check the parcel, you must sign for the item as ‘UNCHECKED’. NOTE: Sorry, we will not accept returns for items that have been damaged by the courier and then signed for as in perfect condition, as we cannot claim for these damages. If in doubt ensure you sign for items as ‘UNCHECKED’. Please note that during COVID deliveries will be socially distant and contactless.
Damages or Missing Items
Please inspect all goods on arrival for any damages, faulty or missing items and notify us of any problems within 3 working days of receipt of your goods. Trade Radiators cannot be held responsible for damaged/missing/faulty items reported after this time as clearly stated in our Terms & Conditions.
Deliveries are usually made by courier between the hours of 8am and 6pm Monday to Friday. Please note that couriers UK wide are only contracted/insured to deliver kerb/roadside, therefore, you may have to bring the radiator(s) into your property yourself and for large or heavy items you may require assistance.
Sustainable Delivery Practices
Trade Radiators does everything possible to ensure delivery methods and packaging are handled in such a way that minimises our carbon footprint and contributes to preserving the environment.
You can read our full Sustainability Promise here to find out exactly what actions we take to do our part.
*FREE Delivery applies to UK mainland only.