An Update for Our Customers (25/03/20)
- Our website remains open for orders.
- Our warehouse and courier partners are operational.
- Our customer service team are working from home and are available via telephone, email and live chat.
Following the recent announcement by the Prime Minister that non-essential businesses will be closed to stop the spread of COVID-19, we would like to let our customers know that Trade Radiators is still open for business and taking orders around the clock.
We are working closely with our delivery partners to ensure that orders are fulfilled and dispatched as quickly and safely as possible, but please bear in mind that we are inevitably experiencing some disruption within our supply and distribution network. This means that some products and ranges may be temporarily unavailable or their deliveries delayed (See what products are affected below). Thank you for your patience at this unpredictable time.
Please be assured that our staff and customers are our number one priority. All of our team members are trained to practice prevention guidelines to reduce the risk of exposure to the virus. All our customer service team have been working remotely in order to help the nationwide effort to combat the virus. We have also enhanced our already rigorous health and safety procedures following the guidelines put in place by the World Health Organisation, Public Health England, UK Government and local public health authorities.
If you have any concerns or questions about our service or delivery, do not hesitate to contact our team on 0141 225 0430, online chat or at [email protected] and we will get back to you as soon as possible.
Our thoughts are with everyone impacted by COVID-19. We are all in this together, so please stay safe.
The Trade Radiators Team
Changes in Our Service
We are working hard to keep our online shop running as smoothly as possible. However, there are a few product lines which are temporarily unavailable or may be delayed in getting to you, these include:
- Stelrad Radiators (Delays Expected)
- Cast Iron Radiators (Delays Expected)
- Curved Bay Window Radiators (Temporarily Unavailable)
- Reina Radiators (Temporarily Unavailable)
- Supplies4Heat Radiators (Temporarily Unavailable)
- Reina Heated Towel Rails (Temporarily Unavailable)
- Towelrads Electric Radiators (Temporarily Unavailable)
We have alternatives available for the majority of ranges and styles, please contact us for more information.
Get in Touch
If you have any questions about our service or delivery, please do not hesitate to contact our customer service team on 0141 225 0430, at [email protected], or via our online chat and we will get back to you as soon as possible.