Order Adjustment
| Delivery | Next day (if ordered before 2pm) |
|---|
| Colour | Chrome |
|---|---|
| Delivery | Next day (if ordered before 2pm) |
For office use only
Delivery Service
Deliveries are usually made by courier between the hours of 8am and 6pm Monday to Friday.
Delivery will vary depending on the product, delivery lead times are stated on each individual product listing on our website (below item description and also on the 'Specification' tab).
When your order is being dispatched you will receive a dispatch email with delivery tracking where possible.
Please note that couriers UK wide are only contracted/insured to deliver kerb/roadside therefore you may have to bring the radiator(s) into your property yourself and for large or heavy items you may require assistance.
IMPORTANT (non UK mainland) - We are currently unable to ship goods outside of the UK or to Northern Ireland (due to EU restrictions) with the exception of our Cast Iron radiators, Nordic radiators/valves, Supplies4Heat radiators and West valves/accessories only. Delivery to an address outwith UK mainland will incur a shipping charge which will be advised to you by email shortly after placing your online order, this applies to the above shippable products only (Cast Iron, Nordic, Supplies4Heat, West). If you wish to order products that we are unable to ship to you outwith the UK (Trade Direct, Apollo, Reina, DQ, Towelrads, Delonghi, Stelrad, K-Rad, Ultraheat, Lazzarini) then one option would be for you to (prior to ordering) arrange your own shipping company/courier and have us deliver to their UK mainland address (they then ship on to you), to do this simply fill in the 'shipping address' at checkout with their details, we then deliver to their UK maninland address for you free of charge.
'FREE Delivery' applies to UK mainland only.
30 Day Money Back Guarantee
At Trade Radiators we are confident that our services and products will be exactly what you need, but if for some reason you change your mind, don’t worry, we offer a 30 day money back guarantee.
For goods to be returned they need to be unused, undamaged and in the original undamaged packaging (clear tape must be used if you need to reseal the box).
Please note the 30 day money back guarantee does not apply to 'made-to-order' items.
Signing For Goods
Once the goods arrive with you, please remember to check that you are signing to certify that the items have arrived in perfect condition. If the packaging looks damaged in any way, please open the item and check it whilst the driver is there to check for damage. If the item is damaged you should refuse the item.
If you don’t have time to check the parcel, you must sign for the item as ‘UNCHECKED’.
Please note we will not accept returns for items that have been damaged by the courier and then signed for as in perfect condition, as we cannot claim for these damages. If in doubt, ensure you sign for items as ‘UNCHECKED’.
Damages or Missing Items
Please inspect all goods on arrival for any damages, faulty or missing items and notify us of any problems within 3 working days of receipt of your goods.
Trade Radiators cannot be held responsible for damaged/missing/faulty items reported after this time as per T&C's.